At Dofyn, we strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process.
Return Policy:
Eligibility:
• Items must be returned within 30 days of the delivery date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items are final and cannot be returned or exchanged.
Return Process:
• Initiate a Return: Contact our customer service at [email protected] or call us at 669-279-2414 to initiate a return. Please provide your order number and the reason for the return.
• Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to return your item(s).
• Shipping: Pack the item(s) securely in the original packaging (if possible) and include your Return Authorization Number (RAN). Ship the item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs.
Refund Policy:
Refund Eligibility:
• Refunds are processed once the returned item(s) are received and inspected.
• Refunds will be issued to the original payment method used for the purchase.
• Original shipping costs are non-refundable.
Refund Process:
• Inspection: Upon receipt of the returned item(s), we will inspect them to ensure they meet our return policy criteria.
• Refund Issuance: We will process your refund within 5-7 business days once the inspection is complete. You will receive a confirmation email once your refund has been issued.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected] or call us at 669-279-2414. We will arrange for a replacement or refund, including return shipping costs.
Exchange Policy:
Eligibility:
• Items must be exchanged within 30 days of the delivery date.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Sale items are final and cannot be exchanged.
Exchange Process:
• Initiate an Exchange: Contact our customer service at [email protected] or call us at 669-279-2414 to initiate an exchange. Please provide your order number and the reason for the exchange.
• Exchange Authorization: Once your exchange request is approved, you will receive an Exchange Authorization Number (EAN) and further instructions on how to return your item(s).
• Shipping: Pack the item(s) securely in the original packaging (if possible) and include your Exchange Authorization Number (EAN). Ship the item(s) to the address provided by our customer service team. Customers are responsible for return shipping costs.
• New Item Shipment: Once we receive and inspect the returned item(s), we will process your exchange and ship the new item(s) to you. You will receive a confirmation email with tracking information.
Non-Returnable and Non-Exchangeable Items:
• Sale items
• Gift cards
• Items marked as final sale
Return Warehouse:
– Receiver: Dofyn
– Address: 8012 Ruxton Ct, Sacramento, CA  95828, United States.
– Phone: (+1) 415-520-4142
Contact Us:
If you have any questions or need further assistance with your return, refund, or exchange, please contact our customer service team at [email protected] or call us at 415-520-4142.